Returns & Exchanges
The Charles Dickens Museum is committed to your satisfaction; if you are not entirely happy with your purchase, you may return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging to qualify for a return.
Contact Our Team
Email the Museum Shop team with your order number and reason for return to receive a Return Authorization code.
Secure Packaging
Carefully pack the items in their original packaging, ensuring that delicate Victorian-themed goods are well-protected for transit.
Ship the Item
Affix the provided return label or address the package to our London museum location, using a tracked shipping service for security.
Refund Processing
Once our curators inspect the returned goods, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing