Frequently Asked Questions
Everything you need to know about your Charles Dickens Museum shop order.
Do you offer international shipping?
Yes, we ship our Dickensian collectibles and books worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched from the museum shop, you will receive an email with a tracking number and a link to monitor your delivery's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that certain bespoke or perishable items may be non-refundable.
Are your products officially licensed?
All products sold through our online store are official Charles Dickens Museum merchandise, with many items being exclusive designs inspired by the author's life and works.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Does my purchase support the museum?
Yes, 100% of the profits from our online shop go directly toward the preservation of 48 Doughty Street and the educational programs of the Charles Dickens Museum.